The client phone call - at once simple and powerful, but sending the wrong message when receiving or placing this call can make the difference between a successful transaction or none at all. Don't underestimate the power of a phone call; listen in as Byron describes how to evaluate the verbal and non-verbal messages you're sending in this most important medium.
Anatomy of a Phone Call
Listen in as Byron Van Arsdale describes how to evaluate the verbal and non-verbal messages you're sending in this most important medium.
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