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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
Customer Service
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A Winning Attitude (17)
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Client Retention (37)
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Customer Service (47)
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Referrals (56)
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Success Modules (40)
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1. Telephone Etiquette

This class is essential for anyone who answers a phone in a real estate office. Building rapport and creating positive impressions builds business and sales. Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.

2. Referrals

This class cover the importance of referrals to an agent's bottom line, and how to effectively cultivate a solid referral base.

3. Understanding Clients

Finding out the true needs of your clients is surely the most satisfying part of your job. This skill also establishes trust and rapport. Do this and you will establish an awesome reputation.

4. Tracking Buyers

Gain a professional reputation by looking after your buyers. Make sure that you donít lose business with motivated buyers that want to buy. This course gives you the how to of tracking buyers.

5. Providing Service That Satisfies

Superb service distinguishes an outstanding agent from the rest. Stand out in a crowded marketplace and find out what you have to do to win.

6. Personal Profile Marketing

Power up your Personal Profile. Enjoy benefits this lesson brings. How to write resumes for print and Internet, secrets of getting more listings from business cards, and how to boost personal referrals.

7. Motivating People and Managing Change

This lesson takes the mystery out of motivating people. Know the specific actions you must do to focus your people - give them the opportunity to perform

8. Matching Buyers to Listings

Save your time and car expenses by carefully matching the buyers needs with the homes you think will interest them. This course give great tips and techniques that will help you be more effective

9. Managing Your Day

We live in busy times so now, more than ever, you and your salespeople need to be more effective during your workday to provide more value and service to your customers. Learn these skills and more by taking this course and making a difference in your office.

10. Managing The Listing

Managing Listings Youíve secured the listing, so managing the seller the marketing the home are key activities to sell the home. This course tells you what top agents do to make sure they keep their seller satisfied.

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