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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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11. There IS Life After Real Estate!
By Missy Vanderbilt
Personalize every aspect of your business and watch profit skyrocket, says William Meyersohn.

12. Network Your Way to the Top!
By Charles Pence
Charles Pence, a million-dollar producer from Santa Monica, CA, gives us the 10 dynamic rules of networking used by master networker Keith Ferrazzi.

13. Using a Referral Marketing System to Generate 150 Transactions per Year
By Roddy McCaskill
Top-producing agent Roddy McCaskill from Little Rock, AK will share the referral system that generated over 150 transactions for him last year.

14. Generate 100 Annual Transactions with a Concierge Form
By Terry Moerler
Terry Moerler will share her #1 strategy for generating sales.

15. Boost Referrals by Focusing on Your Sphere of Influence
By Bruce Hardie
Concentrate on those with whom you have developed the greatest trust, explains Bruce Hardie.

16. Building an Agent Referral Base
By Ken Eddy
Finding new business may be as simple as impressing another local Realtor, says Ken Eddy.

17. Stand-Alone Special Programs
By Missy Vanderbilt
Missy Vanderbilt of Dallas, Texas will discuss several specialty services to boost your business. She will cover programs such as a Guaranteed Sales Program, Moving Trucks and Buyer Hotlines.

18. Selling Effectively to the Hispanic Niche Market
By Mark Seiden
Mark Seiden recognized an unmet need in his local market for what it was: a lucrative niche.

19. Selling Homes in a Buyers’ Market: Going Beyond the Four P’s
By Alexis Bolin
Alexis Bolin explains how to reposition your services for maximum success in a buyers’ market.

20. Servicing a Listing
By Bruce Hardie
Nothing keeps customers coming back like outrageously solid customer service, says Bruce Hardie.

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