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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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11. Creating a WOW Experience - Working by Referrals and Client Service
By Terry Moerler
Terry Moerler is a master at exceeding expectations - listen in and let her exceed yours.

12. Cultivating a Dynamite Database
By K.C. Butler

K.C. Butler reveals how to make your contact database work for you!



13. DITCH the Cold Calling and START Creating Lifetime Clientele
By Diana Ivas
iSucceed Mentor Diana Ivas explains how to minimize the need for cold calling, by focusing your efforts on establishing enduring relationships and lifetime clients.

14. Don’t Just Manage Your Contacts, Mesmerize Them!
By Ken Eddy
Ken Eddy reminds us that rock-solid relationships are the best path to real estate referrals.

15. Doubling Your Profits Without Doubling Your Workload, Part I
By Terri Murphy
Terri Murphy reveals her secrets to doubling your profits without working more hours.

16. E-Myth: An Interview with Michael Gerber
By Michael Gerber
Michael E. Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business.

17. From $4 Million the First Year to $11 Million Last Year: An Inspiring Rookie Success Story
By Yvonne Bonner
New mentor Yvonne Bonner describes her astounding rise to success as a rookie in a few short years

18. From Tragedy to Triumph: Selling RE in the Wake of Katrina
By Linda Fredericks
What happens when your market population grows by 25% in only 3 days? Linda Fredericks explains.

19. From the Horse-Drawn Carriage to the Tablet PC: Sustaining Over a Century of Success
By Wynne Achatz
Tthe doors of the Westrick Real Estate One offices in Michigan’s Marine City have remained open for more than a century. Captained by sales veteran Wynne Achatz’, the practice is thriving and stronger than ever, combining the warm, old-fashioned customer service of the past with the most advanced technology available today.

20. Generate 100 Annual Transactions with a Concierge Form
By Terry Moerler
Terry Moerler will share her #1 strategy for generating sales.

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