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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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1. How to Close 9 Out of 10 Deals in the First 5 Minutes
By Stuart Sutton
Wouldn’t it be nice to know that you’ve already locked in the listing before you even meet your prospective sellers? Stuart Sutton says "It’s all based on how well you prepare your prospects to become your clients."

2. Tired of Cold Calling? 3 Strategies for Breaking Free
By Vince Cavaliere
No one likes to cold call, and now you don't have to. Listen in & let Vince Cavaliere set you free!

3. Earn FSBO Business by Teaming with a Lender
By Sheila Gunderson
Partner with a lender to open up a whole new FSBO stream of business, says Sheila Gunderson.

4. Seller Scripts and Dialogues
By Judy Johns
Sellers must be treated with respect & diplomacy. Scripts & dialogues help Judy Johns do just that.

5. Scripts to Close Buyers Fast
By Shon Kokoszka
The close: the coveted sales skill of obtaining a prospect's committment. Shon Kokoszka explains.

6. Selling in a Buyer's Market
By Ron Neal
A buyer's market is not a bad one, just a different animal, says specialist Ron Neal.

7. Creating Relocation & Referral-Based Business
By Judy Johns
Treat relocation clients well, and watch your stateside referral business explode, says Judy Johns.

8. Building and Managing Contacts: Start with People You Know
By Steve Westmark
Build your sphere of influence from the contacts in your cell phone, says Steve Westmark.

9. Personal Profile Marketing

Power up your Personal Profile. Enjoy benefits this lesson brings. How to write resumes for print and Internet, secrets of getting more listings from business cards, and how to boost personal referrals.

10. Referrals

This class cover the importance of referrals to an agent's bottom line, and how to effectively cultivate a solid referral base.

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