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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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81. Tired of Cold Calling? 3 Strategies for Breaking Free
By Vince Cavaliere
No one likes to cold call, and now you don't have to. Listen in & let Vince Cavaliere set you free!

82. Is Your Glass Half Full or Half Empty?
By Charles Pence
The right attitude can transform even the most mundane of duties, says top agent Charles Pence.

83. Using the F.O.R.D. Method to Prospect and Retain Clients
By Sandra Nickel
No, we're not talking F-150's here, but flatly put, this personality profiling system works.

84. Prospecting Past Clients
By Ed Birdsong
Your current customer base is your best chance at future business, says Ed Birdsong.

85. Marketing Smarter with Focus Groups
By Stuart Sutton
Stuart Sutton doesn't mind doing what works. When it comes to home sales, focus groups do just that.

86. Boost Referrals by Focusing on Your Sphere of Influence
By Bruce Hardie
Concentrate on those with whom you have developed the greatest trust, explains Bruce Hardie.

87. The Key to Your Business
By Roddy McCaskill
Transform your customers into raving fans with Roddy McCaskill's unique customer service concepts.

88. Seller Scripts and Dialogues
By Judy Johns
Sellers must be treated with respect & diplomacy. Scripts & dialogues help Judy Johns do just that.

89. Scripts to Close Buyers Fast
By Shon Kokoszka
The close: the coveted sales skill of obtaining a prospect's committment. Shon Kokoszka explains.

90. Selling in a Buyer's Market
By Ron Neal
A buyer's market is not a bad one, just a different animal, says specialist Ron Neal.

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