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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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71. Creating a WOW Experience - Working by Referrals and Client Service
By Terry Moerler
Terry Moerler is a master at exceeding expectations - listen in and let her exceed yours.

72. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

73. Making It a Smooth Move
By Sandra Nickel
Sandra Nickel demonstrates her creativity in developing programs to handle old-style home sales.

74. Offer Special Services to Put You Ahead of the Game
By Linda McKissack
Value-added extras are the name of the game in real estate sales, says Linda McKissack.

75. Brand Yourself with a Moving Truck
By Penny McLaughlin
A van is a huge help on moving day. Poster ads on it, and you've got a winner, says McLaughlin.

76. Referral Secrets
By Mark McKee
You can't make referrals appear out of thin air, but you can get close, says Mark McKee!

77. Systemizing Your Office
By Char MacCallum
If you can repeat it, someone else can reproduce it. Char MacCallum shows you the systems ropes.

78. Providing Top-Notch Customer Service
By Nelson Zide
For over 30 years Nelson Zide has been perfecting his customer service techniques - now their yours.

79. Click and Close
By John Tuccillo
The Internet is an inescapable force with which agents must contend, says author John Tuccillo.

80. Effective Moving Billboards. . . for Free!
By Char MacCallum
Why not keep your ads moving, asks Char MacCallum, and make your transportion do double duty?

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