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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
Customer Service
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A Winning Attitude (17)
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Client Retention (37)
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Customer Service (47)
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Referrals (56)
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Success Modules (40)
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71. Network Your Way to the Top!
By Charles Pence
Charles Pence, a million-dollar producer from Santa Monica, CA, gives us the 10 dynamic rules of networking used by master networker Keith Ferrazzi.

72. Building and Managing Contacts: Start with People You Know
By Steve Westmark
Build your sphere of influence from the contacts in your cell phone, says Steve Westmark.

73. Doubling Your Profits Without Doubling Your Workload, Part I
By Terri Murphy
Terri Murphy reveals her secrets to doubling your profits without working more hours.

74. Using a Referral Marketing System to Generate 150 Transactions per Year
By Roddy McCaskill
Top-producing agent Roddy McCaskill from Little Rock, AK will share the referral system that generated over 150 transactions for him last year.

75. Increase Your Productivity by Establishing Your Goals
By Carla Cross

Carla Cross will reveal how to establish simple goals that could dramatically increase your business.

76. 30 Days to Quick Success as a Rookie Agent
By Patti Brotherton
In this success module, Patti outlines the key steps you need to take to get off to a fast, successful start.

77. Generate 100 Annual Transactions with a Concierge Form
By Terry Moerler
Terry Moerler will share her #1 strategy for generating sales.

78. Turning Former Customers into New Business
By Galand Haas
All the stats agree: keeping repeat customers is far cheaper than wooing new ones, says Galand Haas.

79. Referrals: Multiply Your Gains by Giving First
By Stuart Sutton
It's ancient proverb with a modern application, but 'giving' is the shortest distance to referrals.

80. Seven Ingredients of Referral Success that Dramatically Increase Your Business
By Mark McKee
Referrals are about trust, which is about promises kept, which all boils down to superb service.

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