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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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61. In Less than a Week, Create Buyer and Seller Workbooks that Sell You Without Fail
By Char MacCallum
Char MacCallum's buyer and seller workbooks are a true boon to every real estate agent.

62. Managing Your Day

We live in busy times so now, more than ever, you and your salespeople need to be more effective during your workday to provide more value and service to your customers. Learn these skills and more by taking this course and making a difference in your office.

63. How to Protect Your Full Commission Rate
By Jeff Scislow
As discounters continue to hound the commission issue, Jeff Scislow helps you safeguard your rate.

64. Becoming a One-Stop Relocation Specialist
By William Meyersohn
Personalize every aspect of your business and watch profit skyrocket, says William Meyersohn.

65. Tracking Buyers

Gain a professional reputation by looking after your buyers. Make sure that you don’t lose business with motivated buyers that want to buy. This course gives you the how to of tracking buyers.

66. Matching Buyers to Listings

Save your time and car expenses by carefully matching the buyers needs with the homes you think will interest them. This course give great tips and techniques that will help you be more effective

67. Managing The Listing

Managing Listings You’ve secured the listing, so managing the seller the marketing the home are key activities to sell the home. This course tells you what top agents do to make sure they keep their seller satisfied.

68. The Million Dollar Solo Agent
By Margaret Rome
Think you absolutely need a team? Margaret Rome explains why going solo can be just as satisfying.

69. Telephone Etiquette

This class is essential for anyone who answers a phone in a real estate office. Building rapport and creating positive impressions builds business and sales. Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.

70. Doubling Your Profits Without Doubling Your Workload, Part I
By Terri Murphy
Terri Murphy reveals her secrets to doubling your profits without working more hours.

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