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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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A Winning Attitude (17)
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Client Retention (37)
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51. Making It a Smooth Move
By Sandra Nickel
Sandra Nickel demonstrates her creativity in developing programs to handle old-style home sales.

52. Managing The Listing

Managing Listings You’ve secured the listing, so managing the seller the marketing the home are key activities to sell the home. This course tells you what top agents do to make sure they keep their seller satisfied.

53. Managing Your Day

We live in busy times so now, more than ever, you and your salespeople need to be more effective during your workday to provide more value and service to your customers. Learn these skills and more by taking this course and making a difference in your office.

54. Marketing Smarter with Focus Groups
By Stuart Sutton
Stuart Sutton doesn't mind doing what works. When it comes to home sales, focus groups do just that.

55. Matching Buyers to Listings

Save your time and car expenses by carefully matching the buyers needs with the homes you think will interest them. This course give great tips and techniques that will help you be more effective

56. Motivating People and Managing Change

This lesson takes the mystery out of motivating people. Know the specific actions you must do to focus your people - give them the opportunity to perform

57. Network Your Way to the Top!
By Charles Pence
Charles Pence, a million-dollar producer from Santa Monica, CA, gives us the 10 dynamic rules of networking used by master networker Keith Ferrazzi.

58. Never Place Another Cold Call Again!
By Roger Lautt
Roger Lautt shows you a reliable way to create new business from your own sphere of influence and convince your prospective clientele to list with you with a much higher degree of trust and credibility.

59. Nine Basic Rules that Deliver 120 Transactions a Year
By Chip Neumann
Real estate sales is not hard: pick a few methods and dedicate yourself to them, says Chip Neumann.

60. Offer Special Services to Put You Ahead of the Game
By Linda McKissack
Value-added extras are the name of the game in real estate sales, says Linda McKissack.

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