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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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41. From Tragedy to Triumph: Selling RE in the Wake of Katrina
By Linda Fredericks
What happens when your market population grows by 25% in only 3 days? Linda Fredericks explains.

42. E-Myth: An Interview with Michael Gerber
By Michael Gerber
Michael E. Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business.

43. Be First!
By Steve Westmark
What's one thing you can do with hardly any extra effort that will produce big payoffs almost immediately? Simple: Be First! Steve Westmark explains this simple, but often overlooked step in growing your business.


44. Doubling Your Profits Without Doubling Your Workload, Part I
By Terri Murphy
Terri Murphy reveals her secrets to doubling your profits without working more hours.

45. Creating a WOW Experience - Working by Referrals and Client Service
By Terry Moerler
Terry Moerler is a master at exceeding expectations - listen in and let her exceed yours.

46. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

47. Making It a Smooth Move
By Sandra Nickel
Sandra Nickel demonstrates her creativity in developing programs to handle old-style home sales.

48. Offer Special Services to Put You Ahead of the Game
By Linda McKissack
Value-added extras are the name of the game in real estate sales, says Linda McKissack.

49. Brand Yourself with a Moving Truck
By Penny McLaughlin
A van is a huge help on moving day. Poster ads on it, and you've got a winner, says McLaughlin.

50. Referral Secrets
By Mark McKee
You can't make referrals appear out of thin air, but you can get close, says Mark McKee!

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