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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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A Winning Attitude (17)
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Client Retention (37)
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Customer Service (47)
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31. Tired of Cold Calling? 3 Strategies for Breaking Free
By Vince Cavaliere
No one likes to cold call, and now you don't have to. Listen in & let Vince Cavaliere set you free!

32. Seller Scripts and Dialogues
By Judy Johns
Sellers must be treated with respect & diplomacy. Scripts & dialogues help Judy Johns do just that.

33. Scripts to Close Buyers Fast
By Shon Kokoszka
The close: the coveted sales skill of obtaining a prospect's committment. Shon Kokoszka explains.

34. Network Your Way to the Top!
By Charles Pence
Charles Pence, a million-dollar producer from Santa Monica, CA, gives us the 10 dynamic rules of networking used by master networker Keith Ferrazzi.

35. Using a Referral Marketing System to Generate 150 Transactions per Year
By Roddy McCaskill
Top-producing agent Roddy McCaskill from Little Rock, AK will share the referral system that generated over 150 transactions for him last year.

36. Generate 100 Annual Transactions with a Concierge Form
By Terry Moerler
Terry Moerler will share her #1 strategy for generating sales.

37. Boost Referrals by Focusing on Your Sphere of Influence
By Bruce Hardie
Concentrate on those with whom you have developed the greatest trust, explains Bruce Hardie.

38. Using the F.O.R.D. Method to Prospect and Retain Clients
By Sandra Nickel
No, we're not talking F-150's here, but flatly put, this personality profiling system works.

39. Prospecting Past Clients
By Ed Birdsong
Your current customer base is your best chance at future business, says Ed Birdsong.

40. Marketing Smarter with Focus Groups
By Stuart Sutton
Stuart Sutton doesn't mind doing what works. When it comes to home sales, focus groups do just that.

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