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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
Customer Service
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A Winning Attitude (17)
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Client Retention (37)
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Customer Service (47)
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Referrals (56)
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Success Modules (40)
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21. Building an Agent Referral Base
By Ken Eddy
Finding new business may be as simple as impressing another local Realtor, says Ken Eddy.

22. Stand-Alone Special Programs
By Missy Vanderbilt
Missy Vanderbilt of Dallas, Texas will discuss several specialty services to boost your business. She will cover programs such as a Guaranteed Sales Program, Moving Trucks and Buyer Hotlines.

23. 30 Days to Quick Success as a Rookie Agent
By Patti Brotherton
In this success module, Patti outlines the key steps you need to take to get off to a fast, successful start.

24. Gaining Referrals at Realtor Conventions and Conferences
By Ron Neal
Ron Neal covers how to maximize your reach and referral potential at real estate conventions!

25. Seven Ingredients of Referral Success that Dramatically Increase Your Business
By Mark McKee
Referrals are about trust, which is about promises kept, which all boils down to superb service.

26. Referrals: Multiply Your Gains by Giving First
By Stuart Sutton
It's ancient proverb with a modern application, but 'giving' is the shortest distance to referrals.

27. Turn Conventions into Your Most Dollar-Productive Events
By Mary Harker
Network at conventions and utilize your natural people skills to get new business, says Mary Harker.

28. Selling Effectively to the Hispanic Niche Market
By Mark Seiden
Mark Seiden recognized an unmet need in his local market for what it was: a lucrative niche.

29. The VIP Buyer and Seller System
By Allan Asplin
Allan Asplin describes how to implement an incredibly effective VIP Home Buyer and Seller system.

30. In Less than a Week, Create Buyer and Seller Workbooks that Sell You Without Fail
By Char MacCallum
Char MacCallum's buyer and seller workbooks are a true boon to every real estate agent.

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