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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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11. Building Lifelong Relationships with Past Clients
By Tim Baker
At its core, real estate sales is about building lasting relationships, says Tim Baker.

12. Building Relationships with Clients

Build client loyalty so that they move from becoming a prospect to your most staunch proponents. Move your sellers and buyers up the ladder of loyalty and watch your repeat and referral business flow in.

13. Building an Agent Referral Base
By Ken Eddy
Finding new business may be as simple as impressing another local Realtor, says Ken Eddy.

14. Building and Managing Contacts: Start with People You Know
By Steve Westmark
Build your sphere of influence from the contacts in your cell phone, says Steve Westmark.

15. Business Planning for Consistent Success
By Bryan Barnes
Bryan Barnes, who has been developing his business plan for over 20 years, shares his methods to create and track your own business plan.

16. Buyer Agency: Skills to Win and Keep Clients
By Roy Eleutherios Grimm
Roy Grimm of Sedona, Arizona has experienced tremendous success as an exclusive buyer's agent. In this Counseling Call, this buyer expert reveals what he's learned about making a homebuyer's transition smooth for them -- and profitable for you!

17. Choosing Your Clients Wisely
By Ira Serkes
Listen to this call and learn how to cut your headaches in half - and how to make it a pleasure to come to work every day!


18. Click and Close
By John Tuccillo
The Internet is an inescapable force with which agents must contend, says author John Tuccillo.

19. Conquering the Urgency Syndrome
By Charles Pence
Charles Pence's novel approach is based on decades of experience in learning how to maximize the hidden potential of disruptions rather than dismissing them altogether as time-wasters.

20. Creating Clients for Life
By Chip Neumann
Join Chip Neumann as he discusses the follow-up methods and database management strategies that have generated over one billion in career volume for this top-flight real estate professional.

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