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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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11. Look Across, Not Up
By Russell Shaw
Simply decide to overcome every obstacle keeping you from explosive growth, explains Russell Shaw.

12. The Million Dollar Solo Agent
By Margaret Rome
Think you absolutely need a team? Margaret Rome explains why going solo can be just as satisfying.

13. From the Horse-Drawn Carriage to the Tablet PC: Sustaining Over a Century of Success
By Wynne Achatz
Tthe doors of the Westrick Real Estate One offices in Michiganís Marine City have remained open for more than a century. Captained by sales veteran Wynne Achatzí, the practice is thriving and stronger than ever, combining the warm, old-fashioned customer service of the past with the most advanced technology available today.

14. Never Place Another Cold Call Again!
By Roger Lautt
Roger Lautt shows you a reliable way to create new business from your own sphere of influence and convince your prospective clientele to list with you with a much higher degree of trust and credibility.

15. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

16. Telephone Etiquette

This class is essential for anyone who answers a phone in a real estate office. Building rapport and creating positive impressions builds business and sales. Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.

17. The Rookie Rulebook, Part I
By JJ Johnston
JJ Johnston offers practical advice to help new agents lay the perfect foundation to a solid career.

18. The VIP Buyer and Seller System
By Allan Asplin
Allan Asplin describes how to implement an incredibly effective VIP Home Buyer and Seller system.

19. Unlock the Keys to Brand Leveraging
By Debra Berman Pat Kandel
Pat Kandel and Debra Berman believe that if you understand the basic steps required to leverage your brand throughout your business and marketing efforts, you can build a solid, respected, durable brand in your real estate market.

20. Targeting the International Niche
By Sharon Simms
Sharon Simms gives a glimpse into the exciting world of the international niche.

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