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Customer Service Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come. Customer Service Sub-Categories Go to Page :: 1 2 3 4 5 6 7 8 9 10   11                   A Winning Attitude (17) ..................................... Client Retention (37) ..................................... Customer Service (47) ..................................... Referrals (56) ..................................... By Type(s) Tele-Seminars (54) ..................................... Skills Training (12) ..................................... Success Modules (40) .....................................     Title                                                                                           Mentor Sort By:  Latest  Title  Popularity  Ranking 11. Look Across, Not Up By Russell Shaw Simply decide to overcome every obstacle keeping you from explosive growth, explains Russell Shaw. 12. The Million Dollar Solo Agent By Margaret Rome Think you absolutely need a team? Margaret Rome explains why going solo can be just as satisfying. 13. From the Horse-Drawn Carriage to the Tablet PC: Sustaining Over a Century of Success By Wynne Achatz Tthe doors of the Westrick Real Estate One offices in Michigan’s Marine City have remained open for more than a century. Captained by sales veteran Wynne Achatz’, the practice is thriving and stronger than ever, combining the warm, old-fashioned customer service of the past with the most advanced technology available today. 14. Never Place Another Cold Call Again! By Roger Lautt Roger Lautt shows you a reliable way to create new business from your own sphere of influence and convince your prospective clientele to list with you with a much higher degree of trust and credibility. 15. The Rookie Rulebook, Part II By JJ Johnston JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series. 16. Telephone Etiquette This class is essential for anyone who answers a phone in a real estate office. Building rapport and creating positive impressions builds business and sales. Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people. 17. The Rookie Rulebook, Part I By JJ Johnston JJ Johnston offers practical advice to help new agents lay the perfect foundation to a solid career. 18. The VIP Buyer and Seller System By Allan Asplin Allan Asplin describes how to implement an incredibly effective VIP Home Buyer and Seller system. 19. Unlock the Keys to Brand Leveraging By Debra Berman Pat Kandel Pat Kandel and Debra Berman believe that if you understand the basic steps required to leverage your brand throughout your business and marketing efforts, you can build a solid, respected, durable brand in your real estate market. 20. Targeting the International Niche By Sharon Simms Sharon Simms gives a glimpse into the exciting world of the international niche.

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