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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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Client Retention (37)
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91. Five Action Items that Increase Referrals 150% while Reducing Marketing Costs
By Bruce Hardie
Decrease overhead and increase office traffic with Bruce Hardie's proven referral system.

92. How Outstanding Service Builds a 95% Referral Rate, Part II
By Terry Moerler
Feel uncomfortable knocking on doors? If so, this is the perfect success module for you!

93. Nine Basic Rules that Deliver 120 Transactions a Year
By Chip Neumann
Real estate sales is not hard: pick a few methods and dedicate yourself to them, says Chip Neumann.

94. Eight New Rules of Real Estate, Part II
By John Tuccillo
In the second part of this two-part series, John Tuccillo focuses on the usage of RE technology.

95. Turning Former Customers into New Business
By Galand Haas
All the stats agree: keeping repeat customers is far cheaper than wooing new ones, says Galand Haas.

96. Turning Cold-Call Suspects into Warm Prospects
By Dianna Kokoszka
Turn cold calls into hot leads with the right words & the right scripts, says Diana Kokoszka.

97. Cultivate Your Past Client Relationships with a Celebration
By Tim Baker
Nothing can supplant the value of face-to-face contact with your past clients, says Tim Baker.

98. Two Communications Tools that Guarantee Client Satisfaction
By Peter & Jane Richmond
Peter and Jane reveal two powerful tools that deliver results far beyond customer expectations.

99. Building Lifelong Relationships with Past Clients
By Tim Baker
At its core, real estate sales is about building lasting relationships, says Tim Baker.

100. Eight New Rules of Real Estate, Part 1
By John Tuccillo
John Tuccillo helps you do the OODA Loop, create an intel community, and identify revenue sources.

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