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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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91. From the Horse-Drawn Carriage to the Tablet PC: Sustaining Over a Century of Success
By Wynne Achatz
Tthe doors of the Westrick Real Estate One offices in Michigan’s Marine City have remained open for more than a century. Captained by sales veteran Wynne Achatz’, the practice is thriving and stronger than ever, combining the warm, old-fashioned customer service of the past with the most advanced technology available today.

92. Understanding Clients

Finding out the true needs of your clients is surely the most satisfying part of your job. This skill also establishes trust and rapport. Do this and you will establish an awesome reputation.

93. Balancing Home and Work



94. Low-Tech Sales in a High-Tech Market
By Eva Keagle
Tech novice Eva Keagle sold 270 homes in 2005 at a Mecca of technological advancement. Discover how.

95. Look Across, Not Up
By Russell Shaw
Simply decide to overcome every obstacle keeping you from explosive growth, explains Russell Shaw.

96. The Critical Ingredient for Your Success
By Mark McKee
Real estate superstar, dynamic speaker and marketing guru Mark McKee reveals the critical ingredient for your success!


97. Is Your Glass Half Full or Half Empty?
By Charles Pence
The right attitude can transform even the most mundane of duties, says top agent Charles Pence.

98. Break Free of Self-Limiting Beliefs to Achieve Unconventional Results in Your Career
By Steve McCann
Speaker Steve McCann explains how to completely change your self-image and reach new heights.

99. Motivating People and Managing Change

This lesson takes the mystery out of motivating people. Know the specific actions you must do to focus your people - give them the opportunity to perform

100. Persistence: How One Agent Went From $0 to $40 Million in Five Years
By Lori Grunewald
New Mentor Lori Grunewald explains how to overcome common obstacles to your success as a rookie!

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