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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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91. The Rookie Rulebook, Part I
By JJ Johnston
JJ Johnston offers practical advice to help new agents lay the perfect foundation to a solid career.

92. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

93. The Significance of the Seller’s Agent in a Down Market
By Hugh Ryall
In tough markets the choice is simple: listing agents must distinguish or diminish, says Hugh Ryall.

94. The VIP Buyer and Seller System
By Allan Asplin
Allan Asplin describes how to implement an incredibly effective VIP Home Buyer and Seller system.

95. There IS Life After Real Estate!
By Missy Vanderbilt
Personalize every aspect of your business and watch profit skyrocket, says William Meyersohn.

96. Tired of Cold Calling? 3 Strategies for Breaking Free
By Vince Cavaliere
No one likes to cold call, and now you don't have to. Listen in & let Vince Cavaliere set you free!

97. Tracking Buyers

Gain a professional reputation by looking after your buyers. Make sure that you don’t lose business with motivated buyers that want to buy. This course gives you the how to of tracking buyers.

98. Turn Conventions into Your Most Dollar-Productive Events
By Mary Harker
Network at conventions and utilize your natural people skills to get new business, says Mary Harker.

99. Turning Cold-Call Suspects into Warm Prospects
By Dianna Kokoszka
Turn cold calls into hot leads with the right words & the right scripts, says Diana Kokoszka.

100. Turning Former Customers into New Business
By Galand Haas
All the stats agree: keeping repeat customers is far cheaper than wooing new ones, says Galand Haas.

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