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                  Customer Service
Learn about Client Retention, Referrals, and how to cultivate a Winning Attitude to sustain your business for the long term. Find fantastic ideas on how to hold unique Client Appreciation Events, implement low-cost Referral-Reward programs, and build outstanding relationships with your customers for years to come.
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A Winning Attitude (17)
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Success Modules (40)
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91. Selling Real Estate When No One is Buying
By Ginny Lee
Ginny Lee of Naples, Florida shares her creative ideas to help you sell property when the market slows.

92. Turning Cold-Call Suspects into Warm Prospects
By Dianna Kokoszka
Turn cold calls into hot leads with the right words & the right scripts, says Diana Kokoszka.

93. Business Planning for Consistent Success
By Bryan Barnes
Bryan Barnes, who has been developing his business plan for over 20 years, shares his methods to create and track your own business plan.

94. Your Retirement: How to Get Wealthy Investing
By Mark McKee
Mark McKee consistently posted annual earnings of more than $500,000. Thursday, he explains how you can retire early by tapping into the business you know best – buying and selling real estate.

95. Click and Close
By John Tuccillo
The Internet is an inescapable force with which agents must contend, says author John Tuccillo.

96. In Less than a Week, Create Buyer and Seller Workbooks that Sell You Without Fail
By Char MacCallum
Char MacCallum's buyer and seller workbooks are a true boon to every real estate agent.

97. Effective Moving Billboards. . . for Free!
By Char MacCallum
Why not keep your ads moving, asks Char MacCallum, and make your transportion do double duty?

98. Building an Agent Referral Base
By Ken Eddy
Finding new business may be as simple as impressing another local Realtor, says Ken Eddy.

99. How Outstanding Service Builds a 95% Referral Rate, Part II
By Terry Moerler
Feel uncomfortable knocking on doors? If so, this is the perfect success module for you!

100. How Outstanding Service Builds a 95% Referral Rate, Part I
By Terry Moerler
Terry Moerler explains how she's designed a business based almost exclusively on referrals.

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