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                  Customer Service
The concept of extraordinary customer service boils down to how poorly or how magnificently you treat each and every one of your clients. Almost every prospective client who visits your office or gives you a call already has some expectations of how they will be treated, good or bad. Your challenge is to exceed those expectations, each and every time. Quality real estate customer service begins with listening, understanding, and creating a program flexible enough to fit each client. It encompasses a whole host of activities that can literally turn your customers into raving fans, if you are consistent and diligent in your efforts. Click below to learn how to exceed the expectations of every new client.
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A Winning Attitude (1)
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Advertising (25)
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Time Management (5)
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Traditional Marketing (24)
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Website Design (4)
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    Title                                                                                           Mentor
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1. The Million Dollar Solo Agent
By Margaret Rome
Think you absolutely need a team? Margaret Rome explains why going solo can be just as satisfying.

2. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

3. The VIP Buyer and Seller System
By Allan Asplin
Allan Asplin describes how to implement an incredibly effective VIP Home Buyer and Seller system.

4. Targeting the International Niche
By Sharon Simms
Sharon Simms gives a glimpse into the exciting world of the international niche.

5. Nine Basic Rules that Deliver 120 Transactions a Year
By Chip Neumann
Real estate sales is not hard: pick a few methods and dedicate yourself to them, says Chip Neumann.

6. Making It a Smooth Move
By Sandra Nickel
Sandra Nickel demonstrates her creativity in developing programs to handle old-style home sales.

7. Brand Yourself with a Moving Truck
By Penny McLaughlin
A van is a huge help on moving day. Poster ads on it, and you've got a winner, says McLaughlin.

8. Referral Secrets
By Mark McKee
You can't make referrals appear out of thin air, but you can get close, says Mark McKee!

9. How to Protect Your Full Commission Rate
By Jeff Scislow
As discounters continue to hound the commission issue, Jeff Scislow helps you safeguard your rate.

10. Systemizing Your Office
By Char MacCallum
If you can repeat it, someone else can reproduce it. Char MacCallum shows you the systems ropes.

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