The concept of extraordinary customer service boils down to how poorly or how magnificently you treat each and every one of your clients. Almost every prospective client who visits your office or gives you a call already has some expectations of how they will be treated, good or bad. Your challenge is to exceed those expectations, each and every time. Quality real estate customer service begins with listening, understanding, and creating a program flexible enough to fit each client. It encompasses a whole host of activities that can literally turn your customers into raving fans, if you are consistent and diligent in your efforts. Click below to learn how to exceed the expectations of every new client.
This class is essential for anyone who answers a phone in a real estate office.
Building rapport and creating positive impressions builds business and sales.
Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.
We live in busy times so now, more than ever, you and your salespeople need to be more effective during your workday to provide more value and service to your customers. Learn these skills and more by taking this course and making a difference in your office.
Managing Listings Youíve secured the listing, so managing the seller the marketing the home are key activities to sell the home. This course tells you what top agents do to make sure they keep their seller satisfied.
Build client loyalty so that they move from becoming a prospect to your most staunch proponents. Move your sellers and buyers up the ladder of loyalty and watch your repeat and referral business flow in.