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Customer Service
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The concept of extraordinary customer service boils down to how poorly or how magnificently you treat each and every one of your clients. Almost every prospective client who visits your office or gives you a call already has some expectations of how they will be treated, good or bad. Your challenge is to exceed those expectations, each and every time. Quality real estate customer service begins with listening, understanding, and creating a program flexible enough to fit each client. It encompasses a whole host of activities that can literally turn your customers into raving fans, if you are consistent and diligent in your efforts. Click below to learn how to exceed the expectations of every new client.
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Telephone Etiquette
This class is essential for anyone who answers a phone in a real estate office.
Building rapport and creating positive impressions builds business and sales.
Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.
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Be First!
By Steve Westmark
What's one thing you can do with hardly any extra effort that will produce big payoffs almost immediately? Simple: Be First! Steve Westmark explains this simple, but often overlooked step in growing your business.
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