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                  Customer Service
The concept of extraordinary customer service boils down to how poorly or how magnificently you treat each and every one of your clients. Almost every prospective client who visits your office or gives you a call already has some expectations of how they will be treated, good or bad. Your challenge is to exceed those expectations, each and every time. Quality real estate customer service begins with listening, understanding, and creating a program flexible enough to fit each client. It encompasses a whole host of activities that can literally turn your customers into raving fans, if you are consistent and diligent in your efforts. Click below to learn how to exceed the expectations of every new client.
Customer Service
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1. Selling Homes in a Buyers’ Market: Going Beyond the Four P’s
By Alexis Bolin
Alexis Bolin explains how to reposition your services for maximum success in a buyers’ market.

2. List the Buyer
By Linda Fredericks
In most U.S. markets, buyers now have the power. Linda Fredericks explains how to advise its use.

3. The Significance of the Seller’s Agent in a Down Market
By Hugh Ryall
In tough markets the choice is simple: listing agents must distinguish or diminish, says Hugh Ryall.

4. Low-Tech Sales in a High-Tech Market
By Eva Keagle
Tech novice Eva Keagle sold 270 homes in 2005 at a Mecca of technological advancement. Discover how.

5. From Tragedy to Triumph: Selling RE in the Wake of Katrina
By Linda Fredericks
What happens when your market population grows by 25% in only 3 days? Linda Fredericks explains.

6. Look Across, Not Up
By Russell Shaw
Simply decide to overcome every obstacle keeping you from explosive growth, explains Russell Shaw.

7. The Million Dollar Solo Agent
By Margaret Rome
Think you absolutely need a team? Margaret Rome explains why going solo can be just as satisfying.

8. From the Horse-Drawn Carriage to the Tablet PC: Sustaining Over a Century of Success
By Wynne Achatz
Tthe doors of the Westrick Real Estate One offices in Michigan’s Marine City have remained open for more than a century. Captained by sales veteran Wynne Achatz’, the practice is thriving and stronger than ever, combining the warm, old-fashioned customer service of the past with the most advanced technology available today.

9. The Rookie Rulebook, Part II
By JJ Johnston
JJ Johnston returns to talk about niches and technology in Part 2 of his popular Rookie series.

10. Telephone Etiquette

This class is essential for anyone who answers a phone in a real estate office. Building rapport and creating positive impressions builds business and sales. Learn how to use your voice to build rapport with people. Master effective techniques for handling incoming calls, putting people on hold, and taking messages; learn what to do with complaints or difficult people.

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