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                  Client Retention
Most agents know the heart and soul of the real estate business is relationship-building. Those charismatic agents whose personality and demeanor convey a confident knowledge of the industry and their local market, coupled with a sincere interest in their clients needs, these are the agents who quickly begin finding 80-90% of their business from referrals and add lifetime clients left and right. The simple fact is that it costs 2-3 times more to add a new customer than it does to foster and maintain a strong relationship with a current one. Review this section to learn how to become the kind of agent who sees a potential 50-year friendship in the first listing presentation.
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11. Buyer Agency: Skills to Win and Keep Clients
By Roy Eleutherios Grimm
Roy Grimm of Sedona, Arizona has experienced tremendous success as an exclusive buyer's agent. In this Counseling Call, this buyer expert reveals what he's learned about making a homebuyer's transition smooth for them -- and profitable for you!

12. Showing Up!
By Laura Worthington
Laura Worthington explains why it's crucial that you really 'Show Up' for your customers, and how implementing that one simple concept can grow your profits tremendously.

13. Using the F.O.R.D. Method to Prospect and Retain Clients
By Sandra Nickel
No, we're not talking F-150's here, but flatly put, this personality profiling system works.

14. Prospecting Past Clients
By Ed Birdsong
Your current customer base is your best chance at future business, says Ed Birdsong.

15. Marketing Smarter with Focus Groups
By Stuart Sutton
Stuart Sutton doesn't mind doing what works. When it comes to home sales, focus groups do just that.

16. The Key to Your Business
By Roddy McCaskill
Transform your customers into raving fans with Roddy McCaskill's unique customer service concepts.

17. Business Planning for Consistent Success
By Bryan Barnes
Bryan Barnes, who has been developing his business plan for over 20 years, shares his methods to create and track your own business plan.

18. Superior Client Service
By Nelson Zide
Nelson Zide shows us ways to provide superior customer service.

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