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Client Retention Most agents know the heart and soul of the real estate business is relationship-building. Those charismatic agents whose personality and demeanor convey a confident knowledge of the industry and their local market, coupled with a sincere interest in their clients needs, these are the agents who quickly begin finding 80-90% of their business from referrals and add lifetime clients left and right. The simple fact is that it costs 2-3 times more to add a new customer than it does to foster and maintain a strong relationship with a current one. Review this section to learn how to become the kind of agent who sees a potential 50-year friendship in the first listing presentation. secondarytitle Go to Page :: 1 2 3 4                                   A Winning Attitude (17) ..................................... Client Retention (37) ..................................... Customer Service (47) ..................................... Referrals (56) ..................................... By Type(s) Tele-Seminars (54) ..................................... Skills Training (12) ..................................... Success Modules (40) .....................................     Title                                                                                           Mentor Sort By:  Latest  Title  Popularity  Ranking 21. How Outstanding Service Builds a 95% Referral Rate, Part I By Terry Moerler Terry Moerler explains how she's designed a business based almost exclusively on referrals. 22. Increase Your Income By Handling Past Clients By Bryan Barnes Build and manage an extensive system of follow-up with your past clients, says Bryan Barnes. 23. A Postcard Campaign for the Vacation Resort Market By Jim Lea 24. Personalize Communications with Past Clients for More Referrals By Pliny Mier With mailouts, hand-written notes and more, Pliny Mier creates countless referrals! 25. Offer a Tropical Vacation to Gain Referrals By Ron Neal Promotions, when properly used, can add a new level of excitement to your business, says Ron Neal. 26. A 7-Step No-Cold-Calling System that Generates 1 of Every 2 Sales By Missy Vanderbilt 27. Five Action Items that Increase Referrals 150% while Reducing Marketing Costs By Bruce Hardie Decrease overhead and increase office traffic with Bruce Hardie's proven referral system. 28. How Outstanding Service Builds a 95% Referral Rate, Part II By Terry Moerler Feel uncomfortable knocking on doors? If so, this is the perfect success module for you! 29. Nine Basic Rules that Deliver 120 Transactions a Year By Chip Neumann Real estate sales is not hard: pick a few methods and dedicate yourself to them, says Chip Neumann. 30. Eight New Rules of Real Estate, Part II By John Tuccillo In the second part of this two-part series, John Tuccillo focuses on the usage of RE technology.

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